At Decorfy, we strive to provide you with high-quality plants and exceptional service. However, we understand that situations may arise where you need to cancel an order. Please review our cancellation policy below:
1. Order Cancellation Before Dispatch
- Orders can be canceled free of charge if the request is made before the order is dispatched.
- To cancel your order, please contact us as soon as possible via:
- Email: contact@decorfy.shop
- Phone: +44 7529 286360
- Live Chat Support: Available during business hours.
- Once your cancellation request is confirmed, any payment made will be refunded within 5-7 business days to your original payment method.
2. Order Cancellation After Dispatch
- If your order has already been dispatched, it cannot be canceled. However, you may request a return or refund in accordance with our Returns & Refund Policy.
- Please refuse the delivery if you no longer wish to accept the order. Once the items are returned to us in their original condition, we will process your refund.
3. Custom or Special Orders
- Custom or special orders (e.g., personalized plant arrangements) are non-cancellable once the preparation process has begun.
4. Refunds for Cancelled Orders
- Refunds for eligible cancellations will be processed promptly, typically within 5-7 business days after confirmation. Processing times may vary depending on your payment provider.
5. How to Request an Order Cancellation
To request an order cancellation, please provide the following details:
- Order Number
- Full Name
- Email Address
- Reason for Cancellation
You can reach us via:
- Email: contact@decorfy.shop
- Phone: +44 7529 286360
- Live Chat Support: Available during business hours.
6. Important Notes
- Orders placed on weekends or public holidays will be processed the next business day. If you need to cancel an order, please notify us before dispatch.
- We reserve the right to refuse cancellation requests for orders that have already been shipped or prepared for dispatch.
We value your satisfaction and are here to assist you every step of the way. Thank you for choosing Decorfy!