| Question | Answer |
|---|
| 1. What types of plants do you sell? | We offer a wide variety of indoor plants, including cacti, succulents, and decorative plants. Each plant is carefully selected for quality and aesthetic appeal. |
| 2. How do I care for my plants? | Care instructions are included with each plant you purchase. We also provide general care tips on our blog to ensure your plants thrive. |
| 3. Do you offer plant care accessories? | Yes, we offer a selection of plant care accessories, such as pots, planters, soil, and watering tools. These items are available for purchase on our website. |
| 4. How long will it take for my order to arrive? | Orders are processed within 1-2 business days. Delivery time varies depending on your location but typically takes 3-5 business days for UK orders and 4-6 business days for EU orders. |
| 5. Do you offer free shipping? | Yes, we offer free shipping on orders within the UK and Germany. For other locations, shipping costs will be calculated at checkout. |
| 6. Can I cancel my order? | Orders can be canceled within 24 hours of purchase. Please contact us immediately at contact@decorfy.shop to request a cancellation. |
| 7. Do you offer returns or refunds? | Yes, we accept returns within 14 days of receiving your order. The item must be unused and in its original packaging. For damaged or defective items, please contact us within 48 hours of receipt. |
| 8. How do I track my order? | Once your order has been dispatched, we will send you an email with a tracking number so you can monitor your delivery’s progress. |
| 9. Do you ship internationally? | Yes, we offer international shipping. Please check the shipping options at checkout to see availability and costs based on your location. |
| 10. How do I contact customer support? | You can reach us via email at contact@decorfy.shop, by phone at +44 7529 286360, or through our live chat support available on our website. |