At Decorfy, we take pride in ensuring that your orders are handled with care and delivered to you in a timely manner. Whether you’re sprucing up your living space with our beautiful plants or gifting greenery to someone special, we’re here to provide a seamless shipping experience.
1. Order Processing Time
We aim to process and prepare your order as quickly as possible:
- Processing Time: All orders are carefully packed and processed within 1 to 3 business days of payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive a confirmation email once your order is prepared for dispatch.
We take extra care to package your plants to ensure they remain fresh and intact during transit.
2. Shipping Time and Delivery Estimates
- After processing, your order will be dispatched, and delivery typically takes 4 to 6 business days.
- Shipping times may vary slightly depending on your location, local courier services, and any unforeseen circumstances such as weather conditions or public holidays.
3. Free Shipping to the UK and Germany
We’re delighted to offer free shipping to customers in the following regions:
- United Kingdom (UK)
- Germany (DE)
For other regions, shipping costs are calculated based on your location and will be displayed at checkout.
4. Packaging and Handling
Your plants deserve the best care:
- We use eco-friendly, secure packaging designed to protect your plants during transit.
- Each package is inspected thoroughly before dispatch to ensure that your items arrive fresh and in perfect condition.
5. Shipping Partners
We collaborate with trusted delivery partners to ensure reliable and timely delivery. Upon dispatch, you will receive a tracking number, allowing you to monitor your shipment’s progress in real time.
6. Important Shipping Notes
- Address Accuracy: Please double-check your shipping details at checkout to avoid delays or undeliverable orders. Incorrect or incomplete addresses may lead to additional shipping charges.
- Missed Deliveries: If you miss a delivery attempt, our courier will leave instructions for rescheduling or package collection.
- Delays: While we strive to meet our delivery estimates, delays caused by external factors such as customs clearance, public holidays, or unforeseen circumstances may occur.
7. Order Issues and Support
If your order arrives damaged or does not meet your expectations:
- Contact us within 48 hours of delivery to report any issues.
- Please provide photos of the damaged package or items to help us resolve the issue promptly.
8. Contact Us for Assistance
Your satisfaction is our top priority. If you have questions about your shipment or need help tracking your order, don’t hesitate to get in touch with us:
- Email: contact@decorfy.shop
- Phone: +44 7529 286360
- Live Chat Support: Available during business hours
Thank you for choosing Decorfy! We’re excited to bring a touch of nature into your home and will do everything possible to ensure your order reaches you quickly and safely.